Privacy Policy

VynAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services.

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, and billing information when you register.
• Training Data: Business information, FAQs, product details, and other content you provide to train your AI chatbot.
• Communication Data: Messages, support requests, and feedback you send to us.

2.2 Information Collected Through Integrations

When you connect third-party platforms, we may collect:

• Social Media Account Data: Basic profile information, page/account IDs, and access tokens from connected Facebook, Instagram, WhatsApp Business, and other platforms.
• Message Content: Incoming and outgoing messages processed through our AI chatbot on connected platforms.
• Customer Interaction Data: Information about how end-users interact with your chatbot, including conversation history and timestamps.

2.3 Automatically Collected Information

• Usage Data: How you interact with our platform, features used, and actions taken.
• Device Information: Browser type, IP address, device type, and operating system.
• Analytics Data: Chatbot performance metrics, response times, and conversation analytics.

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI chatbot platform.
• AI Processing: To process messages through our AI models and generate appropriate responses on your behalf.
• Platform Integration: To connect and maintain integrations with your websites and social media accounts.
• Automated Responses: To send AI-generated replies to your customers across connected channels.
• Human Escalation: To route complex queries to your human support team when configured.
• Analytics: To provide insights and reporting on chatbot performance.
• Communication: To send service updates, security alerts, and support messages.
• Improvement: To enhance our AI models and platform features.
• Compliance: To meet legal obligations and enforce our terms.

4.1 AI Processing

Our service utilizes advanced AI language models to process and respond to messages. This involves:

• Sending message content to AI processing systems to generate responses.
• Using your training data to customize AI behavior for your business.
• Analyzing conversation patterns to improve response quality.

4.2 Third-Party Platform Data

When you connect platforms like Facebook, Instagram, WhatsApp, or Telegram:

• We access only the permissions necessary for chatbot functionality.
• Data from these platforms is subject to their respective privacy policies.
• We do not sell or share this data with unrelated third parties.

We may share your information in the following circumstances:

• Service Providers: With trusted vendors who assist in operating our platform (hosting, analytics, payment processing).
• AI Processing Partners: With AI service providers to process and generate chatbot responses.
• Platform APIs: With connected platforms (Meta, WhatsApp, Telegram) to enable messaging functionality.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with mergers, acquisitions, or sale of assets.
• With Your Consent: When you explicitly authorize sharing.

We do not sell your personal information to third parties for marketing purposes.

We implement robust security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure authentication and access controls.
• Regular security audits and vulnerability assessments.
• Employee training on data protection practices.
• Secure cloud infrastructure with industry-standard protections.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your data for as long as necessary to provide our Service and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period afterward.
• Conversation Data: Retained according to your plan settings and applicable regulations.
• Training Data: Retained while needed to provide the Service.
• Backup Data: May be retained for a limited period for disaster recovery purposes.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal requirements).
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to certain processing of your data.
• Withdraw Consent: Withdraw previously given consent.
• Disconnect Integrations: Revoke access to connected third-party platforms at any time.

To exercise these rights, please contact us using the information below.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection laws.

11. Children's Privacy

Our Service is not directed to children under 13 (or applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete it promptly.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: