Refund Policy

At VynAI, we strive to provide high-quality AI chatbot services to all our customers. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. By subscribing to our services, you acknowledge and agree to the terms of this policy.

We offer a limited refund window of 7 days from the date of initial purchase or subscription activation. After this 7-day period, refunds are generally not available except in specific circumstances outlined in Section 4.

• The 7-day period begins from the moment your subscription is activated or payment is processed.
• This policy applies to both trial period conversions and direct paid subscriptions.
• Refund requests must be submitted within this window to be considered.

Once you have actively used our services, refunds are not available under the following circumstances:

• Active Usage: If you have trained your AI chatbot, processed customer conversations, or utilized any core platform features.
• Trial Period Usage: If you have actively used the service during the trial period and then converted to a paid plan.
• Integration Setup: If you have connected and used integrations (WhatsApp, Facebook, Instagram, Telegram, website widget, etc.).
• Data Processing: If your account has processed customer queries or interactions through our AI system.

Refunds may be considered in the following exceptional circumstances, even after the 7-day window:

4.1 Technical Failures

• Critical Platform Malfunction: If our core services are non-functional and we are unable to resolve the issue within a reasonable timeframe.
• Integration Failures: If advertised integrations consistently fail to work despite our support team's intervention.
• Data Loss: If we cause irreversible loss of your training data or conversation history due to our technical error.

4.2 Service Unavailability

• Extended service outages exceeding 72 consecutive hours that we fail to resolve.
• Discontinuation of a core feature that was essential to your subscription.

4.3 Billing Errors

• Duplicate charges for the same subscription period.
• Charges made after proper cancellation was submitted.
• Incorrect plan pricing applied to your account.

To request a refund, please follow these steps:

1. Contact Support: Email us at vynai@vynzio.co with the subject line "Refund Request - [Your Account Email]".
2. Provide Details: Include your account email, subscription details, date of purchase, and a detailed explanation of the reason for your refund request.
3. Documentation: If claiming a technical issue, provide screenshots, error messages, or other evidence of the problem.
4. Support Interaction: For technical issues, demonstrate that you've engaged with our support team to attempt resolution.
5. Review Period: Our team will review your request within 5-7 business days and respond with a decision.

7. Refund Processing

If your refund is approved:

• Processing Time: Refunds are processed within 5-10 business days of approval.
• Original Payment Method: Refunds will be credited to the original payment method used for the purchase.
• Partial Refunds: In some cases, partial refunds may be offered based on the amount of service used.
• Account Status: Upon refund, your account will be downgraded or deactivated as appropriate.

8. Subscription Cancellation vs. Refund

Please note the difference between cancellation and refund:

• Cancellation: You can cancel your subscription at any time. All services will stop immediately upon cancellation and no further charges will be made.
• Refund: A refund returns money already paid, subject to the conditions in this policy.
• Cancellation does not automatically qualify you for a refund of the current billing period.

9. Enterprise & Custom Plans

For Enterprise or custom-negotiated plans:

• Refund terms may be specified in your individual service agreement.
• Custom agreements take precedence over this general policy.
• Please refer to your contract or contact your account manager for specific terms.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. The refund policy in effect at the time of your purchase will apply to that transaction.

If you have any questions about this Refund Policy or need to submit a refund request, please contact us: